Ealing Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Ealing Man And Van provides removal, delivery, transport, lifting, loading, unloading and related moving services within the United Kingdom. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These terms apply to all bookings unless we agree otherwise in writing. They are designed to be clear, fair and consistent with UK consumer and transport practices.
In these terms, “we”, “us” and “our” refer to Ealing Man And Van, and “you” or “the customer” refers to the person, business or organisation making the booking or receiving the service. Our services may include household moves, office removals, furniture transport, single-item collections and similar transport work. Unless expressly stated, we do not act as a specialist courier, customs broker, warehouse operator or waste carrier beyond the scope of the booked service.
Booking and acceptance of a service is only confirmed once we have agreed the job details, price estimate or fixed quote, service date, collection and delivery points, and any special requirements. Any estimate is based on the information supplied by you. If the details change, we may revise the quote or decline the booking where the change affects time, labour, vehicle size, access, or risk. We may also request photographs, inventory details, or other information before confirming the move.
A booking may be made by phone, email, online enquiry, messaging platform or any other method we accept from time to time. However, a booking becomes binding only when we have accepted it and, where applicable, any deposit has been paid. You must ensure that all information provided is accurate and complete, including addresses, item list, access restrictions, parking conditions, floor levels, lift availability, and any items requiring disassembly or special handling. Failure to disclose relevant information may lead to additional charges, delays or cancellation of the booking.
If you are booking on behalf of another person or organisation, you warrant that you have authority to do so. You will remain responsible for payment unless we have agreed in writing that another party will be liable. We may refuse a booking if we believe the job is unsafe, unlawful, beyond our capability, or inconsistent with these terms. We may also require proof of identity or proof of authority where necessary for security, insurance or fraud prevention.
Service scope is limited to the tasks agreed at the time of booking. Any additional work requested on the day, including extra handling, waiting time, stairs, long carries, assembly, dismantling, packing or delivery stops, may incur extra fees. We are not obliged to undertake any task that we reasonably consider unsafe, unsuitable for the vehicle, or likely to cause damage to property, goods or persons. Our team may decline to move items that are prohibited by law, improperly packaged, leaking, contaminated, or not fit for transport.
We aim to arrive within the agreed time window, but all times are estimates unless expressly guaranteed in writing. Delays may occur due to traffic, weather, access issues, road restrictions, loading difficulties or events outside our control. We will use reasonable efforts to keep you informed if we become aware of a delay. If you are not present at the agreed time, or if access is not available, we may charge waiting time or treat the booking as cancelled by you.
The customer must ensure that the collection and delivery points are accessible and safe. This includes arranging parking where needed, providing keys, lift access, security codes or entry permissions, and ensuring that items can be moved without unreasonable obstruction. If our team cannot safely complete the work because of blocked access, inadequate parking, unsuitable weather conditions, or missing instructions, we may pause the job, charge for any wasted attendance, or reschedule at our discretion.
Payments and charges must be made in the manner and by the date we specify. We may request a deposit or full prepayment before the move. Unless otherwise agreed, payment is due immediately upon completion of the service and before unloading may be completed, especially for cash, bank transfer or card payments required on the day. All quoted prices are based on the information provided and may be adjusted if the scope changes, if additional labour is required, or if waiting time, congestion, parking charges or tolls are incurred.
Invoices may include VAT where applicable. Any estimate that is not stated as fixed remains subject to variation if the actual job differs from the original description. If we agree a fixed quote, it will apply only to the tasks and assumptions stated in the quote. Additional services, unlisted items, repeated trips, or significant changes in access may be charged separately. You agree to pay all reasonable recovery costs, including late payment charges permitted by law, if sums due are not paid on time.
We may suspend or refuse further services if an account is overdue, a payment is reversed, or fraud is suspected. You must notify us promptly of any billing concern so that we can review it. Any undisputed amount must still be paid by the due date. A complaint or query about part of an invoice does not release you from the obligation to pay the remaining undisputed balance. We may retain title to goods only where lawful and only to the extent permitted by applicable contract or lien principles.
Cancellations and rescheduling are subject to the notice periods and charges set out when you book. If you cancel after we have accepted the booking, you may be liable for a cancellation fee to reflect our lost time, allocated labour, and administrative costs. Where a deposit has been taken, it may be retained in whole or in part if cancellation occurs within the stated notice period. If you request a change of date, we will try to accommodate it, but availability cannot be guaranteed.
If you are not ready for collection at the agreed time, or if the job cannot proceed because you have not prepared items as agreed, this may be treated as a late cancellation or failed attendance. We may charge for waiting time, travel, labour already committed, and any losses reasonably incurred. If we cancel a booking for reasons within our control, our liability will normally be limited to refunding any sums paid for the cancelled element, except where the law requires otherwise.
Customer obligations include ensuring that goods are properly packed unless we have agreed to pack them, advising us of fragile, valuable, heavy, hazardous or unusual items, and removing loose parts where appropriate. You must not include prohibited items in the load. You are responsible for securing drawers, doors, lids and contents unless we have expressly undertaken this work. We may refuse to move items that are not reasonably suitable for transport, are dangerously unstable, or are likely to break due to their condition.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your goods and property, but we are not liable for pre-existing damage, normal wear and tear, deterioration from ordinary handling, or damage caused by inadequate packing, incorrect instructions, inherent weakness, or the nature of the item itself. Where we cause direct loss or damage due to our negligence, our liability will be assessed in accordance with applicable law and may be capped at the value of the affected item or the fee for the relevant service, whichever is lower, unless mandatory law provides otherwise.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or loss resulting from delays beyond our reasonable control, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. You should inform us in advance if an item has exceptional value or requires declared insurance consideration.
Insurance and risk transfer rules apply as follows: risk in the goods remains with you until the point we take possession, and then transfers back to you once delivery is completed and the goods are handed over at the destination, subject to any relevant inspection opportunity. We may carry goods insurance or public liability insurance, but the existence of insurance does not expand our responsibility beyond these terms or beyond what the policy covers. You remain responsible for arranging any additional cover you consider necessary.
Waste regulations are strictly observed. We do not dispose of waste unlawfully. Any removal of unwanted items, rubbish, packaging, furniture, appliances or mixed loads must be expressly agreed as part of the booking. If waste is included, you must tell us exactly what is being removed and whether any items may contain hazardous, electrical, clinical, chemical, or contaminated material. We may refuse waste that is incorrectly described or that cannot lawfully be transported or disposed of under current UK requirements.
Where we collect waste or unwanted goods, you must ensure that you have the legal right to transfer those items and that they are not subject to separate disposal restrictions. Certain materials may require specialist handling, documentation, or a separate licensed carrier. We are not responsible for hidden hazardous waste, fly-tipping by third parties, or items left without proper authorisation. If a load contains prohibited waste or undeclared hazardous material, we may stop the job immediately and notify the relevant authorities where required by law.
We may separate, sort or refuse items where necessary to comply with transport and disposal rules. Any charges for waste disposal, tipping fees, recycling fees or additional labour will be advised where practicable, but these may be adjusted if the actual quantity or nature of the waste differs from what was declared. You agree to indemnify us against losses, penalties, fines or claims arising from inaccurate descriptions of waste, unlawful disposal requests or your failure to provide truthful information.
Prohibited items may include, without limitation, illegal substances, firearms, ammunition, explosives, pressurised containers, asbestos, biohazardous waste, unsealed liquids, perishable goods, and any article restricted by road transport, environmental, or safety legislation. We may also refuse highly valuable items, live animals, or items requiring specialist licensing unless previously agreed in writing. If prohibited goods are concealed in a load, you will be responsible for all resulting costs, delays, losses and legal consequences.
Force majeure means an event outside our reasonable control, including severe weather, road closures, accidents, strikes, vehicle breakdowns, civil unrest, emergency incidents, or restrictions imposed by authorities. If such an event prevents or delays performance, we will not be liable for the resulting failure or delay, but we will use reasonable efforts to resume service or rearrange the booking if possible. Either party may also agree a revised date where the original performance becomes impracticable.
Data protection and privacy apply to the information you provide for booking, payment and service delivery. We process personal data only for legitimate business purposes such as administration, invoicing, route planning, safety, fraud prevention and legal compliance. We keep data only as long as reasonably necessary and in line with applicable law. We do not sell customer information, and we share it only where necessary to perform the service, comply with law, or protect our rights.
These terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. Failure by us to enforce any right or remedy does not mean we have waived it. Any waiver must be confirmed in writing.
Governing law and dispute resolution are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms, the booking, or the services supplied shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights as a consumer under applicable UK law. If you are a business customer, you confirm that you have authority to enter into these terms and that they form the entire agreement between us and you regarding the booked service.
Any special requests, amendments or exceptions must be agreed in writing and signed or otherwise confirmed by an authorised representative of Ealing Man And Van. These terms are intended to be interpreted reasonably and in good faith, with the aim of reflecting the practical nature of a man and van service while protecting both parties against avoidable misunderstanding. If you proceed with a booking, you confirm that you accept these conditions as binding for that service.