Ealing Man and Van Privacy Policy

This Privacy Policy explains how Ealing Man and Van collects, uses, discloses and protects your personal data when you use our services. It applies to all Ealing Man and Van customers and enquiries within the Ealing area, whether you contact us online, by phone, or in person.

We are committed to processing your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and all other applicable data protection laws. Please read this Privacy Policy carefully to understand what personal data we collect, the purposes for which we use it and your rights in relation to that data.

Personal Data We Collect

We only collect personal data that we need in order to provide our services, manage our business and comply with legal obligations. The types of personal data we may collect include:

Identification and contact details, such as your full name, postal address, collection and delivery addresses, and any alternative contact details you provide.

Communication details, such as your preferred contact method and the content of any messages, enquiries, feedback or complaints you send to us.

Service and booking information, such as details about your move or transport requirements, property access details, dates and times of bookings, inventory notes and any instructions you give us regarding your items or premises.

Billing and transaction data, such as invoice details, payment status, and records of services provided. We do not store or process full payment card numbers ourselves where payments are processed by third party payment providers.

Technical and usage information, where applicable, such as basic usage data relating to our website or online enquiry forms, including the pages you visit, the time and date of your visit and general device information. This information is usually collected through cookies or similar technologies, where legally permitted and where you have given consent if required.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback or otherwise interact with us.

Through our website or online forms when you submit an enquiry or request information.

From third parties who are authorised to share your information with us, such as comparison sites, letting agents, estate agents, or business partners involved in arranging transport or moving services, where this is necessary to provide the service you requested.

Automatically, through cookies or similar technologies when you use our website, subject to your cookie settings and applicable law.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following grounds:

Performance of a contract. We process your personal data where it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes and availability information, and fulfilling bookings for man and van services.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests. Our legitimate interests include managing and improving our services, handling customer queries, protecting our business, and maintaining accurate records of our work.

Legal obligations. We may process your personal data where this is necessary for us to comply with legal or regulatory obligations, such as tax, accounting and record keeping requirements, or to respond to lawful requests from public authorities.

Consent. In certain limited cases, we may rely on your consent, for example for certain types of marketing communications or for non-essential cookies. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, providing quotes, arranging and carrying out man and van and related services, and communicating with you about your booking.

To manage customer relationships, including handling complaints, resolving issues, receiving feedback and maintaining our service quality.

To manage our business operations, including internal administration, accounting, invoicing and record keeping.

To improve and develop our services, including analysing how customers use our services, reviewing feedback, and making changes to our processes and offerings.

To protect our business and prevent misuse, including verifying identity where necessary, preventing fraud, protecting our property, and ensuring the safety of our staff and customers.

To meet legal and regulatory requirements, including responding to valid legal requests and maintaining records required by law.

Data Retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain booking and transaction records, including associated personal data, for a period that allows us to deal with queries, manage our accounts and comply with tax and other legal obligations. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.

Where we rely on your consent for marketing or other optional uses, we will retain your data until you withdraw your consent or until it is no longer needed for that purpose, whichever occurs first.

We may retain some information in backup archives for a limited period, which will be securely stored and isolated from routine business use.

Data Processors and Sharing of Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These third parties are contracted to only process your data in accordance with our instructions, to keep it secure and to comply with applicable data protection laws.

Examples of processors and recipients may include:

IT and hosting providers that store or manage our systems and data.

Payment and billing service providers that process payments and handle invoicing data.

Service and administration providers that assist with scheduling, customer management and communication.

Professional advisers such as accountants or legal advisers, where this is necessary for our business and subject to confidentiality obligations.

We may also share your information where required by law, to comply with a legal obligation or lawful request, or to protect our rights, property, staff or customers.

We do not sell your personal data to third parties. We do not transfer your personal data outside the United Kingdom or European Economic Area unless appropriate safeguards are in place in line with data protection laws.

Your Data Protection Rights

As a customer or user of Ealing Man and Van services in the Ealing area, you have a number of rights regarding your personal data under the UK GDPR and related laws. Subject to certain conditions and exemptions, these include:

The right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

The right to rectification. You have the right to request correction of personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing. You may ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

The right to data portability. In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller, where technically feasible.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can address your concerns directly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties and requiring them to keep it confidential.

While we use reasonable security measures, no system can be guaranteed as completely secure. We cannot guarantee the security of data transmitted to us over the internet, and any transmission is at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will take effect when the revised Privacy Policy is made available. We recommend that you review this policy periodically to stay informed about how we protect your privacy.

By using Ealing Man and Van services in the Ealing area, you acknowledge that you have read and understood this Privacy Policy.