Ealing Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Ealing Man and Van provides man and van, removals, collection, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Customer means the person, firm or company who requests or purchases the services.

1.2 Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services provided by Ealing Man and Van.

1.3 Goods means the items, furniture, personal effects, equipment, or materials which are the subject of the services.

1.4 Vehicle means any van or other vehicle used to provide the services.

1.5 Service Area means the areas in which we operate and offer removal and man and van services, including local and regional destinations as agreed at the time of booking.

2. Scope of Services

2.1 Ealing Man and Van provides man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of goods within the service area.

2.2 The precise scope of the services, including the size and number of vehicles, the number of operatives, the locations, dates, times and any additional services, will be agreed at the time of booking.

2.3 We reserve the right to refuse, at our discretion, to transport any goods which we consider to be unsafe, unlawful, or unsuitable for carriage, including but not limited to hazardous materials, illegal items, explosive or combustible substances, and waste not compliant with regulations.

3. Booking Process

3.1 Bookings may be made by the customer through our accepted communication channels, including our online or written booking methods. A booking is not confirmed until it has been accepted by us and a booking confirmation has been provided.

3.2 When making a booking, the customer must provide accurate and complete information, including collection and delivery addresses, access details, parking availability, the nature and approximate quantity of goods, and any special handling requirements.

3.3 The customer is responsible for informing us of any restrictions that may affect the services, including limited access, stairs, lifts, long walking distances, time restrictions, or parking limitations.

3.4 Any quotation is based on the information provided by the customer at the time of enquiry. If the information is incomplete or inaccurate, we reserve the right to revise the quotation, apply additional charges, or cancel the booking.

3.5 All bookings are subject to availability of vehicles and operatives. We reserve the right to decline a booking at our discretion.

4. Quotations and Pricing

4.1 Quotations may be provided as fixed price or on an hourly rate basis, depending on the nature and scope of the services.

4.2 A fixed price quotation is based on the details supplied at the time of booking and is valid only for the specific service described. Changes in requirements may result in an adjusted price.

4.3 Where an hourly rate applies, charges will run from the agreed start time or actual arrival time (whichever is later) until the completion of the services, including any waiting time caused by the customer or access issues.

4.4 Additional charges may apply for congestion, tolls, parking fees, extra labour, additional trips, waiting time, or services performed outside standard hours, where applicable.

4.5 All prices are stated in pounds sterling unless otherwise specified. Any applicable taxes or government charges will be added where required by law.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion of the services or in advance, as notified.

5.2 Accepted payment methods will be communicated to the customer before the booking is finalised. Cash payments, where accepted, are due immediately on completion, before the vehicle is unloaded at the delivery address.

5.3 If payment is not made when due, we reserve the right to withhold delivery of the goods until payment is received in full, and to charge reasonable storage or waiting fees.

5.4 For business customers or account holders, separate payment terms may be agreed in writing. If invoices are not settled within the agreed period, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs of collection.

6. Cancellations and Amendments

6.1 The customer may cancel or amend a booking by giving us reasonable notice prior to the agreed start time.

6.2 Where a cancellation is received with sufficient notice, any deposit paid may be refundable at our discretion, subject to any costs already incurred.

6.3 Cancellations made with short notice may incur charges as follows:

(a) If the customer cancels less than 48 hours before the agreed start time, we may retain part or all of the deposit or charge a cancellation fee equivalent to a portion of the quoted price.

(b) If the customer cancels on the day of the service or upon arrival of the vehicle, we may charge up to the full quoted amount.

6.4 If the customer wishes to change the date, time, or scope of the services, we will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

6.5 We reserve the right to cancel or reschedule the services in the event of circumstances beyond our reasonable control, including severe weather, accidents, road closures, vehicle breakdown, or staff illness. In such cases, our liability will be limited to refunding any payments already made for services not provided, or rebooking at a mutually agreed time.

7. Customer Responsibilities

7.1 The customer is responsible for:

(a) Ensuring that goods are properly packed, secured and ready for transport, unless packing services have been agreed.

(b) Obtaining all necessary permissions, permits, or parking arrangements at the collection and delivery addresses.

(c) Ensuring that access to the premises is safe and unobstructed.

(d) Being present or represented at the collection and delivery addresses to provide instructions and sign any relevant documentation.

7.2 The customer must not ask our staff to carry out any work that is unsafe, unlawful, or outside the agreed scope of services.

7.3 The customer must not include in the goods any prohibited, dangerous, illegal, or perishable items, or any items that may cause contamination or damage to other goods or property.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, using vehicles and staff appropriate to the agreed scope of work.

8.2 We will take reasonable steps to protect property and goods during loading, transport and unloading, subject to the limitations set out in these Terms and Conditions.

8.3 We will endeavour to arrive at the agreed start time, but times are estimates and may be affected by traffic, weather, or other circumstances beyond our control. We will not be liable for delays outside our reasonable control.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods is limited. We will only be liable for loss or damage caused by our negligence or breach of contract, and subject to the exclusions and limitations set out in this section.

9.2 We will not be liable for:

(a) Loss or damage arising from faulty or inadequate packing by the customer.

(b) Loss or damage to fragile or high-value items not properly protected or disclosed to us prior to the service.

(c) Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

(d) Wear and tear, pre-existing damage, or deterioration of items arising from their condition or nature.

9.3 Our total liability for any claim arising from a single event or series of connected events will be limited to a reasonable amount, having regard to the value of the goods and the service charge paid. If the customer wishes to arrange additional insurance, this is the customer’s responsibility unless we have expressly agreed in writing to provide enhanced cover.

9.4 The customer must inspect the goods and premises upon completion of the services and report any apparent loss or damage to us as soon as reasonably practicable and, in any event, within 48 hours of completion. Failure to notify us within this period may affect our ability to investigate and may limit our liability.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Insurance

10.1 We maintain appropriate insurance cover as is standard for man and van and removal services. Details of our cover are available on request.

10.2 Our insurance is subject to policy terms, conditions, and exclusions, and may not cover all types of goods or all circumstances. The customer is encouraged to arrange separate insurance for high-value or particularly fragile items where necessary.

11. Parking, Access and Charges

11.1 The customer is responsible for ensuring that suitable parking is available at the collection and delivery addresses. Any parking charges, fines or penalties incurred as a result of inadequate arrangements or instructions may be added to the customer’s bill.

11.2 If access is restricted or significantly more difficult than described at the time of booking, we reserve the right to apply additional charges for extra time, labour, or equipment required.

12. Waste and Environmental Regulations

12.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste carrier and do not remove or dispose of waste unless this has been specifically agreed as part of the services, and only where lawful to do so.

12.2 The customer must not present general household waste, construction waste, hazardous waste, or any regulated materials as part of the goods unless prior written agreement has been obtained and any required documentation is provided.

12.3 Where we agree to remove items for disposal or recycling, we will do so in accordance with relevant regulations and may apply additional charges for disposal, recycling, tipping, or permit fees.

12.4 If the customer presents waste or prohibited materials without prior agreement, we may refuse to load such items, and any waiting time or additional journeys will be chargeable.

13. Delays and Events Beyond Our Control

13.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events or circumstances beyond our reasonable control, including but not limited to traffic congestion, accidents, severe weather, road closures, vehicle breakdown, acts of God, strikes, or government restrictions.

13.2 Where possible, we will inform the customer of any such delays and take reasonable steps to minimise their impact, including rescheduling the services where appropriate.

14. Complaints

14.1 If the customer is dissatisfied with any aspect of the services, they should raise the issue with us as soon as possible so that we have the opportunity to investigate and, where appropriate, rectify the matter.

14.2 Complaints relating to loss or damage should be notified in accordance with section 9.4. We may request supporting evidence, including photographs, receipts, or repair estimates, to assess the claim.

15. Data Protection and Privacy

15.1 We collect and use personal information only as necessary to administer bookings, provide services, process payments, and fulfil our legal and regulatory obligations.

15.2 We take reasonable steps to protect customer data and will not share it with third parties except where required for the performance of the services, for legal reasons, or with the customer’s consent.

16. Variation of Terms

16.1 We may amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that booking.

16.2 Any variation to these Terms and Conditions requested by the customer will only be effective if agreed by us in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Ealing Man and Van.

By instructing or confirming a booking with Ealing Man and Van, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.